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Frequently Asked Questions

General Enquiries

Do I require place cards for my wedding?
Guiding your guests to their assigned seats is never easy and can cause confusion and chaos very quickly, something to avoid on your special day. Place cards will not only solve the issue, but also create that smooth and fluid atmosphere that every couple desire on the day.

Can you copy a different style of calligraphy? 
I have been perfecting my style for the past few years and over time it has developed naturally into a distinct and unique style of calligraphy that is solely mine. I am happy to adapt my style slightly (such as the thickness and spacing of letters) in order to suit the style that you are after, however, I cannot copy a different calligrapher's work or style of writing. I have four distinct styles of calligraphy that can be incorporated into your signs. Please check out signage design guide for more information. 

Do you take orders for non-wedding work?
Yes, absolutely! If you're having an event, whe
ther it's a bridal shower or engagement, we will happily provide our services to you. All you need to do is get in touch and we can discuss in further detail. 


Day of Details

Do you use different coloured ink for place cards? 
Yes, we offer a range of ink colours for your place cards. The most popular ink colours are black, white and gold. If there is a distinct colour you would like on your place cards that you can not see on the website, please get in touch and we can discuss in more detail. 

Can we source the items for you to write on?
This will depend on the items that you would like to source. We will only accept materials or objects that are not available in house by us such as candles, plant pots etc. To discuss in further detail, get in touch via email or fill our contact form. 

Will the dried flowers last till my wedding day?
Our flowers are 100% naturally dried and will last several years, as long as they are stored carefully. Avoid placing them near any wet or hot surfaces. 

Do you offer flowers in different colours or varieties for your place cards? 
For the time being, I only offer flowers that are available in our shop. If you have a specific flower in mind, please get in touch to discuss details and whether it is something we can accommodate. 

Do you have a minimum order requirement?
Minimum order requirement only applies to our wedding stationery. However, if you require less than the minimum amount, please still get in touch to discuss details and whether we can accommodate your requests. In most cases, we are able to offer this as long as you are happy to pay for delivery and shipping fees. 


Can I pick a different paint colour for my wedding signs? 
Yes, absolutely. We use quality wood and acrylic paint with a range of colours that can be found on our signage design guideIf you don't see your colour, we are happy to accommodate your requests to suit your style. Provide us the colour name and code from Valspar Paint chip collection from your local B&Q and we'll do the rest. Extra fee applies. 

What materials can you write on?
I have experience writing on a range of materials including wood, acrylic, fabric, paper and card and many more. If you're interested in sourcing the material, we only accept unique materials that cannot be provided in house by us. 

What if my guest count and names change during the process? 
If the production process has not begun, we are happy to make changes to your order. Please ensure to get in touch as soon as possible if you request any changes to your sign or stationery. In some cases, we can add a few tweaks on your signage as long as it is minor changes. 

When will I receive my digital mock up of my signs?
You will receive a digital mock up of your sign 6 to 8 weeks prior to your wedding date. This will be a PNG file sent to your email for you to approve. We will only begin the transfer process once we have your confirmation of approval. Prices include two revisions in case of spelling errors or changes you want to make. Any additional revisions is subject to additional costs. 

Ordering and Time Frames

How do I begin?
You will need to begin by getting in touc
h either via email or filling in the wedding contact form to discuss prices and availability. Please note that availability is very limited and booking in advance is recommended. 

When should I get in touch?
The sooner you get in touch, the better the chance of securing a spot in my diary calendar. Our peak months are from April to September and tend to book very quickly. The recommended timeframe to get in touch is 3 months prior to your wedding date. This will give us plenty of time to discuss in further detail and bring your vision to life. 

Do you provide rush orders?
Yes, absolutely! If you have a few weeks left to your wedding or event and require your signs or stationery as soon as possible, please get in touch to see if we can fit you in our diary. Additional rush order fee applies. 


What currency is your pricing?
Great British Pounds (GBP) 

What payment methods do you accept?
We accept payments via bank transfers or Paypal. An invoice will be sent to your email with payment details and how to pay.

Do your prices include tax? 
For UK orders, we add 20% sales tax on all orders. International orders do not have sales tax included, however you are responsible for all import fees, duty, taxes and tariffs your country may charge when receiving your order. These fees are not included in your order, nor charged by us. We recommend that you research your country's import and duty regulations before placing your order. 


Can I return or refund my order? 
Due to the bespoke nature of your order, deposit payments are non-refundable and your order is not eligible for returns, refunds or exchanges. Please place your order with this in mind. If there is a spelling error or a misprint, we will replace the item as soon as possible. If there is an error with your order that was approved by you, you will be responsible for ordering a replacement. 

What if my order arrives damaged?
If your items arrived damaged in the box, we will happily replace the item. However, any damaged or lost goods caused by the postal service is not subject to refunds, exchanges or replacements by us. 

Delivery and shipping

How long does it take to dispatch my order?
Due to the handwritten process of items in the shop, we aim to dispatch the items within 2 to 3 weeks, depending on the volume of the order. This only applies to items in the shop and does not include large wedding signages. If you have ordered a signage package that includes place cards and signs, these will be dispatched all together 4 weeks prior to your wedding. 

How do you deliver?
We offer free delivery to UK addresses on all items in the shop and aim to deliver as soon as possible. 
Orders over £30.00 are dispatched with 2nd class standard delivery (no tracking).
Orders over £60.00 are dispatched with 1st class delivery (no tracking).
Orders over £100.00 are dispatched with a full tracked 24 hour service for next day delivery.  
*This only applies to items in the shop. Delivery charges for large wedding signage are further discussed via email. 

Do you use eco-friendly packaging?
Yes, we do! All our packaging materials are eco-friendly and recyclable to ease our eco-conscious clients.

Do you ship internationally?
We can only ship items available in the shop to specific countries. 

Do you offer collection? 
Yes, absolutely! We are located in a small town near Romford, Essex and offer collections from my home. If you would prefer to collect your signs, please remember to mention this during our discussion. 

Do you offer express shipping?
Yes, absolutely! If you require your items sooner, please select express shipping at checkout. 

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